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| Live Chat Features |
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3 Installation options:
Website, Online Auctions, Email Signatures |
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| Mobile Chat - use your internet enabled mobile device to chat with your customers like iPhone, Windows Mobile, Blackberry, Google Phone, Palm, etc.... |
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| Web / Windows Based Operator Panel |
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| Automatic switching of Online/Offline buttons with detection of Online Operators |
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Copy and Paste code generation for easy installation
Easy installation process. Copy a short block of an HTML code; Paste on your website pages |
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Website traffic monitoring in real time
Visitors' Geographical location, Referral information, etc. |
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One account - Unlimited websites
Use one account on any number of web pages or different websites without any additional costs |
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One account - Unlimited custom tailored chat windows
Customize as many live chat windows as you need and link them to your account.
This unique feature allows several websites to be linked to one ZaZaChat account and still
be tailored to show each website's company name and match each site's design & colors |
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| Online/Offline buttons provided by ZaZaCHAT |
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Unlimited Visitors
LITE version limits its users to 1500 visitors weekly. LITE accounts are automatically disabled if the number of visitors to the web site exceeds 1500/week |
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| Online/Offline custom button support |
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| Support for an invisible button installation with Visitor Tracking and Chat Invitations |
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Proactive Live Help invitations
Operator initiated live chat invitations |
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Auto Live Help Invitations
Customizable system initiated periodical live chat invitations |
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| Fully customizable Chat Window with defaults provided |
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| Fully customizable Auto Invitation Window with defaults provided |
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| SSL Support |
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| Automatic disabling of Auto Invitation with detection of no Online Operators |
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| Fully customizable Pre-Chat Survey Window with defaults provided |
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| Fully customizable Offline Window with defaults provided |
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| Multiple Operators support |
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Multiple Simultaneous Chat Sessions
One operator can be engaged in any number of chat sessions at the same time |
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URL sensitive chat session
All URLs typed during chat are converted to navigate-able links automatically
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Customizable Chat messages
All chat messages are customizable for any language
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View online Operators by Department
Administrator's ability to monitor, administer and log off online operators |
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Silent chat monitoring
Administrator's ability to silently monitor an active chat session |
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View numbers of Chat Sessions online operators are engaged in
Administrator's ability to monitor each operator performance in real time |
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Chat Session transfer
Ability to assign/re-assign a chat session to an operator |
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Operator to Operator messaging
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"Whisper" Technology
Operators are able to coach each other! Send a private message into an active chat session assigned to another operator. This message will be visible only to the operator who this chat session is assigned to and not the visitor.
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Administrator's high authority
Account Administrators are in full control of an active chat session. Administrators can transfer an active chat session to another operator even when the chat session is not assigned to them.
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Visitor Tagging
Enables operators to tag visitors. Five customizable tags are available.
For example you can customize tags as "Prospect, Customer, Loyal Visitor, Competitor...etc" and then assign tags to your visitors. Next time the visitor visits your website he/she will be tagged in the ZaZaChat operator panel. This valuable feature makes operators more efficient as if the returning visitor is tagged as "Prospect" - this visitor should be invited to chat.
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Dynamic Billboards
Provide up to 10 advertisements/messages to visitors while chatting |
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Canned Responses Support
Operator ability to store frequently used phrases for quick response to visitors |
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Canned Images Support
Operator ability to quickly insert an image into the chat conversation
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Canned URLs
Operator ability to quickly insert navigate-able links into the chat window |
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Spell Check
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Visitors' Previous Chat history is available to Operators
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"Returning Visitor" Indicator
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Add Notes to Visitors / Chat Transcripts
Very useful when chat session is transferred between operators
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IP Banning
Annoying visitor starts too many useless chat sessions? Ban the visitor's IP using IP Banning feature.
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Off-line email messages
Visitor's ability to email off-line operators
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Print/Email Chat Transcripts
Visitor's ability to email or print chat transcript during or at the end of the live chat session
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Filter Visitors in Operator’s Panel by Operator, Chatting Visitors, or Browsing Visitors
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“Door bell” alert when new Visitor is waiting for chat
Sound and Visual notifications of chatting and browsing visitors. Color coded Visitors – allows operator to know if Visitor is waiting for chat to begin, or waiting for response
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Visitor/ Operator “is typing” notification
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Complete Visitor Information in Operator’s Panel
Visit Time,Current Page,Page Title,IP Address,Host Name,Country,Region,City,Postal Code,Area Code,Language,ISP,Referrer (Search Engine Including Search Keywords, Another Site, Direct Hit),Browser Name,Browser Version,Browser Platform,Java Enabled?,Screen Resolution,Screen Color,Flash Player Version
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Full ZaZaKnowledge© integration
Operator ability to add questions directly from an active Live Chat session to company's knowledgebase maintained by ZaZaKnowledge ©
Operator ability to search company's knowledgebase directly from the Operator Panel
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Custom information feed
Ability to pass Custom information from your website pages to the Operator. more...
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Toll-Free (866-567-ZAZA), Email and Live Help Support
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On-demand Data Export
All account data can be exported in any format on a monthly bases. Website, Live Chat, Requested Calls and Trouble ticket statistics and all other information pertaining to ZaZaCHAT account.
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Professional ZaZaCHAT installation on your web site
ZaZaCHAT installation guided by ZaZaCHAT team member, utilization of the Custom information feed, complete professional integration of ZaZaCHAT on your website for best performance and effectiveness.
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more... |
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