We are pleased to announce that ZaZa Software has released a new version of ZaZaChat software suite featuring ZaZaTicket – Advanced Ticket Management System.
With ZaZaTicket, ZaZaChat becomes a full Help Desk Solution for all size companies.
With ZaZaTicket you can now manage issues/questions submitted by your customers or agents. Add resolved tickets to ZaZaKnowledge to build and expand your company Knowledge Base.
There is no need for an old fashioned contact form on your website anymore. There will now be no emails lost. Use ZaZaTicket to manage all email communications with your customers. This will allow you to improve support dramatically, add automated question/issue status notifications, and help measure the effectiveness of your customer support team.
ZaZaTicket is a part of ZaZaChat PRO software suite and is offered free to its PRO users.
The new version of ZaZaChat is also featuring better Chat Transcripts reporting in ZaZaInquirer and allows countries to be sorted on Request a Call screens.
As always thank you for your help and support in our continued leadership in the Help Desk software market.