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In the News
 6/5/2010: Stephen Wade Auto Group's testimonial...more
1/23/2010: Live chat software by ZaZaChat just went Mobile with its newest feature....more
8/28/2009: How helpful is Live Chat? by eMarketer...more
10/1/2008: ZaZaChat Live Chat Software generates results for Arapahoe Community College...more
8/28/2008: ZaZaChat Help Desk Software is selected by 18 higher education institutions in July...more
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8/28/2008: ZaZaChat Help Desk Software is selected by 18 higher education institutions in July
Increased popularity of ZaZaChat in Higher Education Industry resulted in 18 new schools subscribing to ZaZaChat service in the month of July, 2008.
The vast variety of features and the ease of use of ZaZaChat Help Desk Software gained an increased popularity in Higher Education Industry. ZaZaChat's ability to host all of help desk departments and modules (Live Chat, Support Tickets, Knowledge Base, Callback requests) under one operator panel is unmatched in the industry.
We are planning to introduce 2 new major features to ZaZaChat help desk software on September 25th, 2008 which will increase ZaZaChat popularity even further and broader:
1. Support Center - ability to create and publish company's support center in minutes. Support Center will house Live Chat, Support Tickets, Knowledge Base and Surveys on one page. Support Center will be fully customizable (logo, fonts, modules, colors) to match Company's public website colors and styles. It will also have CNAME functionality built-in for easy integration into the company's public website.
2. Survey system - ability to setup, publish and distribute surveys in minutes.
Other minor additions and improvements are scheduled to be released along with above mentioned updates.
About ZaZaChat:
ZaZaChat Help Desk Software is a complete help desk solution that allows you to provide live chat support to your website visitors. It offers a wide range of features and is easy to install and use even by non-computer literate people. It can serve the requirements of small business owners to large enterprises.
- Efficient - one agent can support multiple customers
- Anonymous - customers do not have to reveal personal information
- Call Tracking - ability to monitor support sessions in real time
- Business Knowledge - knowledge base automatically grows and stays up to date
- Easy Communication - eliminates problems with accents. International operators can support domestic customers.
- Easy complex task resolution - customers can easily get a support transcript to review the step by step processes for complex tasks
- Demographics revealed - gain location knowledge about your customers
- Competitive - IT edge rapidly becoming a standard in eCommerce industry
- A New Standard - customers now expect live chat support
- Customer Satisfaction - improves customer impressions of your customer service
- Customer Loyalty - customers will return because of your customer service
- Longevity - proven track record
- Issue Tracking - start tracking current problems the moment they start occuring
More ZaZaCHAT, Inc News:
6/5/2010: Stephen Wade Auto Group's testimonial...more
1/23/2010: Live chat software by ZaZaChat just went Mobile with its newest feature....more
8/28/2009: How helpful is Live Chat? by eMarketer...more
10/1/2008: ZaZaChat Live Chat Software generates results for Arapahoe Community College...more
8/28/2008: ZaZaChat Help Desk Software is selected by 18 higher education institutions in July...more
6/9/2008: ZaZaChat LITE version changes...more
1/8/2008: ZaZaChat Help Desk Suite Introduces LiveLOOK CoBrowse and Remote Control...more
10/10/2007: Proactive chat invitations and ticket system generate results for National Pool Wholesalers, Inc...more
8/16/2007: ZaZaChat - Help Desk Software - What's new?...more
8/4/2007: ZaZaChat Help Desk Software to offer 100% Uptime Guarantee...more
6/11/2007: Live Chat Software: New Release/New Feature: Ticket Management System...more
3/27/2007: Live Chat Software benefits explained...more
3/5/2007: ZaZaChat PRO™ Live Chat Software Is Available at Special Member Pricing To Point2 Technologies ...more
2/7/2007: Chat Software is becoming "IT"...more
2/6/2007: Live Chat Software Provider ZaZa Network, Inc acquires LiveLegalAid.com...more
1/15/2007: ZaZa Software, Inc Announces the Official Commercial Release of ZaZaCHAT PRO™ - Live Chat Support Software for Websites ...more
1/13/2007: Live Chat Software: ZaZaCHAT is featured on INC.com...more
12/30/2006: ZaZaCHAT Live Chat Software for a Dental Practice?!...more
12/22/2006: Live Chat Software: ZaZaCHAT to offer Co-Browsing technology in its next release...more
12/10/2006: ZaZaHosting offers ZaZaCHAT Pro Live Chat System free for 3 months with $25.00+ purchase...more
11/9/2006: Live Chat Software: ZaZa Software, Inc reveals ZaZaCHAT 3.0...more
11/4/2006: Live Chat Software: Long awaited ZaZaCHAT 2.9 Released...more
9/2/2006: ZaZaCHAT to offer Voice Chat(VoIP) in one of the future releases...more
8/15/2006: Live Chat Software: ZaZa Software, Inc releases its next version of ZaZaCHAT (2.0)...more
8/5/2006: ZaZaCHAT Secured Live Chat customer support software is reviewed by Web Tool Critics, Inc...more
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